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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All Fluid Motion online orders are processed within a maximum of 3 business days.
Delivery times will vary depending on the shipping method you choose during checkout.
UPS Ground (1-5 days)
UPS 2 Day Air (1-2 days)
UPS Next Day (next business day)
International shipping is also available. - Privacy & Security
- We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
- Returns & Replacements
- Fluid Motion guarantees your complete satisfaction with every purchase of our products. We believe strongly in our products and their quality. If you are not 100% pleased with your purchase, you may return the unused/unworn product within 15 days for either an exchange or a refund. Please contact us at sales@fmeliteathlete.com for return information and questions.
- Ordering
- Shopping is simple, safe and secure. We value your privacy and will never share or sell your information to third parties. ORDER ONLINE... Browse our catalog online and purchase our products online using our secure server. Or if you have any questions email us at sales@fmeliteathlete.com .
- Payment, Pricing & Promotions
- Payments-
We Accept Payment via Major Credit Cards – Visa, Mastercard and Discover. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.
What is SSL? SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.
Promotions & New Products- Promotions and NEW products will be available time to time on our web site, you will also be notified via Email if you registered to our Newsletter. - Viewing Orders
- To view orders, click on “My Account” next to the My Wishlist tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”. Click on "My Orders" to view all orders placed.
- Updating Account Information
- To change your account information, click on “My Account” next to the My Wishlist tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”. To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”. To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the option to change your address by entering new information. If you have any questions please contact us at sales@fmeliteathlete.com
